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Help Center Italy

How can I get in touch?

Customer service working hours

What if customer service doesn't answer?

Customer service

How can I get in touch with the nutritionist?

Beauty Test

Our nutritionist for product-related queries

How can I collaborate with you?

Influencer and UGC partnerships

How can I sell your products?

Sale of our products

Press inquires

Help & Contact

How to place an order

I did not receive the order confirmation

My order was canceled

Change of payment method

Orders

Which countries do you ship to?

How long does the delivery take?

Dispatch time

Our carriers

Pickup points

How to track an order

Delivery & Timing

Tracking link not updating

Delivery takes too long

Package sent back to warehouse

Delivered but not received

I have not received my package yet

My parcel arrived damaged

Products are missing

I received wrong bears

Free gift is missing

Issues with delivered package

Delivery problems

Cancellation, modifications & returns

Accepted payments

Can I pay cash on delivery?

Gift Vouchers

Payments

Where can I find a discount code?

Can I combine discount codes?

Whatsapp discount codes

I forgot to add the discount code

I've found a better discount

Free products to try

Discount codes

3x2 Promotion

Promotions

Payments, discounts & promotions

How do I make use of the satisfaction guarantee?

I don't like the bears

The bears are not effective on me

I felt sick after taking the gummies

Satisfaction Guarantee

Welcome to our Help & Contact section! Here, you’ll find helpful articles and guides on how to reach different teams across our company – whether you need customer support, product inquiries, or have other questions.

Here you will find answers to frequently asked questions about all aspects of placing an order.

You can find all the information about our delivery options and times here.

Here you will find all the information and steps you can take if your order is delayed, lost or there are other delivery problems.

Here you will find all the information you need about payment methods, voucher codes and discounts.

Explore information on our guarantee policies and the steps we take to make sure you are delighted with every purchase. Your confidence in our products and services is our priority, and this section is designed to ensure your satisfaction.